FAQs

For packaging and shipping instructions Click here

 


What does it cost to send my cartridges to you?

It’s FREE! We will supply you with pre-paid labels to send your cartridges back in your own box (which we will recycle!) so that you can start a collection program at no cost to you.

How much can I earn?

Each cartridge you ship to us will be inspected thoroughly and a value will be applied based on its condition and the market value of the cartridge. The value of cartridges can be up to $10 each.

What cartridges have the highest value?

Cartridges that have only been used once are among the cartridges that earn the highest payout. These cartridges will carry a label that has the same brand name as your printer.

How do I track my shipment and/or look up how many dollars/points I have accrued?

We are working on adding functionality to the website that will allow you to track the status of cartridges you have shipped as well as how much credit you have accrued. However, until those updates have been made, please email recycle@ecoplus.com concerning your inquiries or with any other questions.

When will I be paid?

After we receive your cartridges we generally need 7-14 business days to inspect the cartridges and award your earnings. Once you have earned $50 or 100 points, we will send you a check or make a donation on your behalf within a week of the end of that calendar month.

How can I sign up?

You may click here to sign up or you may send us an email to recycle@ecoplus.com.

What cartridges can be recycled?

Any OEM or remanufactured laser and inkjet cartridges can be recycled through EcoPlus Recycling.  We do not recycle “new compatible” or “cloned” cartridges that were not originally made by OEM.  Also, we do not recycle empty toner bottles or “toner tubes”.

Can I recycle cartridges that are not on the buyback list?

Yes, you can send us cartridges to recycle even if they are not on the buyback list as long as they are OEM or Remanufactured cartridges.  Although you will not be paid for these cartridges, we will still process and dispose of these cartridge in an environmentally friendly matter.

Do I have to be an EcoPlus customer to use the recycling program?

No, this free recycling program is open to anyone that wants to dispose of their spent toner cartridges in an environmentally friendly matter.

How do I contact you if I have questions?

You are welcome to contact us at recycle@ecoplus.com. We will respond to your email within 48 hours.

What charities can I make contributions to?

Click here to see a list of charities that we are currently partnered with.

What is your policy regarding recycling?

We are ISO 14001:2004 certified and have a Zero-Landfill Policy.